Support

When you choose a software solution from Software of Excellence, you open the door to a wealth of practice management expertise.

Our highly trained support teams are focused on providing the best possible service. Using the latest technology and remote access tools, your support issues are resolved quickly and efficiently.

Software of Excellence Support delivers outstanding outcomes for you and your patients.

 

Software of Excellence Customers:

LoginCustomer Portal
Phone: 0800 930 171
Email EXACT Support: exact@softwareofexcellence.com
Email OASiS Support:  oasis@softwareofexcellence.com

National Public Holidays

Software of Excellence Support will be closed on National Public Holidays such as Christmas, ANZAC Day, Easter, etc. 

If the National Public Holiday falls on a Saturday then emergency After Hours Support is unavailable.

 

Non-National Public Holidays

On non-National Public Holidays, Software of Excellence Support will provide Standard Hours of support.

 

Saturday Support Hours

Saturday Support Hours are 'Emergency Support Only', defined as a System Down and excludes Digital Imaging support.

Support includes:

  • Protected data
  • Software updates
  • Unlimited general & technical product support via telephone & email
  • Remote Access Support via the Internet
  • 24/7 Help Centre & Portal that includes access to a knowledge base and product update information
  • Useful 'How to's's and best practice advice in our monthly newsletters
  • Product and industry enhancements (i.e: HICAPS Link, Medicare CDBS, NHS) and more
  • An advanced ticket portal interface so you can easily submit questions directly to our support team

 

Support also includes access to:

  • One Best Practice Health Check per year
  • Ongoing Recall Effectiveness Reviews & Training
  • Access to other specialist consultants

@APACSOE

  • Concerned about patients postponing or skipping dental appointments? We'll help you tackle the challenge:… https://t.co/V8H4aaV0gY 13 hours 46 min ago
  • Register for our brand new Patient Cycle Management webinar, and discover how to increase your chair-time utilisati… https://t.co/FWfIRtH4nm 16 hours 26 min ago
  • Is your practice optimised to attract new patients through the modern mobile and digital world? Our brand new webin… https://t.co/txpTxwNqbl 2 days 16 hours ago
  • You work hard to keep your patients' teeth healthy. We'll work hard to keep your practice organised!… https://t.co/3gixnTdFAF 2 days 19 hours ago
  • In today's world, everyone lives on their phone. Connect with them using automated recalls! https://t.co/eTA3JuF2Q1 https://t.co/JMMRHP3KN1 5 days 20 hours ago