Software of Excellence Customers:
National Public Holidays
Software of Excellence Support will be closed on National Public Holidays such as Christmas, ANZAC Day, Easter, etc.
If the National Public Holiday falls on a Saturday then emergency After Hours Support is unavailable.
Non-National Public Holidays
On non-National Public Holidays, Software of Excellence Support will provide Standard Hours of support.
Saturday Support Hours
Saturday Support Hours are 'Emergency Support Only', defined as a System Down and excludes Digital Imaging support.
When you choose a software solution from Software of Excellence, you open the door to a wealth of practice management expertise.
Our highly trained support teams are focused on providing the best possible service. Using the latest technology and remote access tools, your support issues are resolved quickly and efficiently.
- Unlimited general & technical product support via telephone & email
- Remote Access Support via the Internet
- 24/7 Help Centre & Portal that includes access to a knowledge base and product update information
- Software upgrades
- Product and industry enhancements (i.e: HICAPS Link, Medicare CDBS, NHS) and more
- An advanced ticket portal interface so you can easily submit questions directly to our support team (coming soon)
Support also includes access to:
- Up to two Best Practice Health Checks per year
- Ongoing Recall Effectiveness Reviews & Training
- And other specialist consultants