Support

When you choose a software solution from Software of Excellence, you open the door to a wealth of practice management expertise.

Our highly trained support teams are focused on providing the best possible service. Using the latest technology and remote access tools, your support issues are resolved quickly and efficiently.

Software of Excellence Support delivers outstanding outcomes for you and your patients.

 

Software of Excellence Customers:

LoginCustomer Portal
Phone: 0800 930 171
Email EXACT Support: exact@softwareofexcellence.com

National Public Holidays

Software of Excellence Support will be closed on National Public Holidays such as Christmas, ANZAC Day, Easter, etc. 

If the National Public Holiday falls on a Saturday then emergency After Hours Support is unavailable.

 

Non-National Public Holidays

On non-National Public Holidays, Software of Excellence Support will provide Standard Hours of support.

 

Saturday Support Hours

Saturday Support Hours are 'Emergency Support Only', defined as a System Down and excludes Digital Imaging support.

Support includes:

  • Protected data
  • Software updates
  • Unlimited general & technical product support via telephone & email
  • Remote Access Support via the Internet
  • 24/7 Help Centre & Portal that includes access to a knowledge base and product update information
  • Useful 'How to's's and best practice advice in our monthly newsletters
  • Product and industry enhancements (i.e: HICAPS Link, Medicare CDBS, NHS) and more
  • An advanced ticket portal interface so you can easily submit questions directly to our support team

 

Support also includes access to:

  • One Best Practice Health Check per year
  • Ongoing Recall Effectiveness Reviews & Training
  • Access to other specialist consultants

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