Tower Hill (Part of Liberty Dental)

Tower Hill Dental Practice, part of Liberty Dental Group, was in need of significant TLC when it was acquired by its new owners. With a commitment to revitalising the practice, they made key investments to bring it up to modern standards, including new surgeries and the latest in digital patient care technology. At the core of their transformation was the integration of EXACT practice management software.

Tower Hill’s approach has always been to ensure that every member of the team – from receptionists to dental therapists, nurses, clinicians, and the practice manager – has the tools they need to provide the best patient care. For the team at Tower Hill, EXACT is much more than software – it’s the foundation of their efficient, patient-centric approach.

Enhancing Day-to-Day Operations with EXACT

For the practice manager and principal, having real-time insights and the ability to track daily operations has been a game-changer. "EXACT helps me keep a daily check with the receptionist and pushes our boundaries. It allows us to ask, ‘What can we do better?’ and actually implement those improvements," says the practice manager. The flexibility and power of EXACT has enabled the team to constantly optimise their workflows and patient experience.

A Seamless Patient Journey

A standout feature for Tower Hill Dental has been EXACT's treatment planning capabilities. "It's so easy to talk to patients about their treatment plans and show them what we’re doing on our end". The ability to visually communicate with patients not only enhances their understanding but also builds trust in the treatment process. Moreover, the ability to track and review historical patient data makes follow-ups and ongoing care seamless.

Why EXACT Stands Out

Having used various practice management systems in the past, the team at Tower Hill Dental finds EXACT to be the most user-friendly and comprehensive solution they've worked with. "Yes, there are cheaper options out there, and there are more expensive ones too, but as business owners, it's about balance," the practice principal explains. "EXACT offers incredible value for money, and what’s most important is that the software supports the patient journey while also reducing stress for our team."

The holistic nature of EXACT, from streamlining administrative tasks to enhancing patient communication, has made it an essential tool in Tower Hill’s success. "If you have good software in your practice, everyone’s a winner – your team, your patients, and your business."

Future-Proofing the Practice

With EXACT at the centre of their operations, Tower Hill Dental continues to grow, with plans to further expand their digital capabilities and patient offerings.