Software of Excellence

Our partnership with Working Feedback

Online reviews are the digital word-of-mouth, helping practices build social proof and establish trust within their community. By actively collecting and showcasing patient feedback, you can strengthen your reputation, stand out from competitors, and attract more patients with the power of authentic recommendations.

Benefits

Improve your practice’s visibility in search engine results and maximise your online presence

Automate the collection, moderation and distribution of patient reviews to reduce administration.

Boost staff morale with regular feedback reports and reviews split by clinician

Increase patient confidence with testimonials from your most valued customers via Google, Facebook, NHS choices and directly.

Engage and interact with customer feedback to show you care.

Reduce any friction associated with submitting a review with easy click-through links.

Features and Functionality

By automating the collection, moderation and distribution of your patient reviews, Working Feedback provides valuable insight that can help grow your practice in the right direction. Check out the features and functionality below that your practice and team can benefit from!

Get Working Feedback for your practice

Increase feedback

Maximise completion rate with the option to ask for reviews across SMS and/or email.

Customisable

Bespoke feedback forms and branding to gather the answers that are important to you, including interest in additional services.

Easy Implementation

Integration process is simple, quick and efficient and staff can be up and running swiftly with interactive tutorials available.

Data management and insight

Multiple reports available to allow you to make decisions on real data and understand your business better.

Automatic distribution

Following moderation, the patient review is automatically distributed to your Google profile, Facebook, NHS choices, and any other socials you choose ensuring consistent fresh and relevant content.

Reviews that you want to shout about can be shared easily across Facebook, Instagram and Twitter with professionally designed templates.

New reviews can be added to your website automatically and in real time with the Google-friendly Working Feedback widget.

Peace of mind

All reviews undergo moderation with the Working feedback team to ensure feedback is suitable, professional and relevant. You’re given a 10-day window to approve or reject feedback that is flagged up.

The UK's leading dental feedback solution

Through this top-tier partnership with Software of Excellence, we can reach new heights and explore new avenues, providing dental practices with something so incredibly valuable in this day and age – the information and insight to use feedback to your advantage