Support

When you choose a software solution from Software of Excellence, you open the door to a wealth of practice management expertise.

Our highly trained support teams are focused on providing the best possible service. Using the latest technology and remote access tools, your support issues are resolved quickly and efficiently.

Software of Excellence Support delivers outstanding outcomes for you and your patients.

 

Software of Excellence Customers:

LoginCustomer Portal
Phone: 1300 889 668
Email EXACT Support: exact@softwareofexcellence.com
Email OASiS Support: oasis@softwareofexcellence.com
Email Dentrix Ascend Support: ascend@softwareofexcellence.com

Please see below our hours over the Christmas and New Year Period.

We will be returning to normal operations as per the hours below from Monday 7 January 2019.

Australian Eastern Time

Australian Eastern Time (AET) is used to denote the local time in areas observing either Australian Eastern Daylight Time (AEDT) or Australian Eastern Standard Time (AEST). For other than AET areas please allow for your local time zone.

 

National Public Holidays

Software of Excellence Support will be closed on National Public Holidays such as Christmas, ANZAC Day, Easter, etc. 

If the National Public Holiday falls on a Saturday or Sunday, emergency After Hours Support is unavailable.

 

Non-National Public Holidays

On non-National Public Holidays, Software of Excellence Support will provide Standard Hours of support.

 

Saturday or Sunday Support Hours

Saturday or Sunday Support Hours are 'Emergency Support Only', defined as a System Down and excludes Digital Imaging support.

 

After Hours Support (OASiS and Dentrix Ascend ONLY)

After Hours 'Emergency Support Only' is defined as a System Down and excludes Digital Imaging support.

* WA (Monday - Friday) 'After Hours Support' is not charged at the $150 (ex GST), but only limited Digital Imaging support may be available during this time. 

 

Excellence in Customer Service 

Software of Excellence achieved a Customer Satisfaction score of 95.5% whilst receiving a Highly Recommended Award in the 2017 Australian Achiever awards.

The independent, unbiased award system is obtained through ratings from a business's own customers, across criteria such as addressing client needs, value, communication and overall perception. 

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Support includes:

  • Unlimited general & technical product support via telephone & email
  • Remote Access Support via the Internet
  • 24/7 Help Centre & Portal that includes access to a knowledge base and product update information
  • Software upgrades
  • Product and industry enhancements (i.e: HICAPS Link, Medicare CDBS, NHS) and more
  • An advanced ticket portal interface so you can easily submit questions directly to our support team

 

Support also includes access to:

  • One Best Practice Health Check per year
  • Ongoing Recall Effectiveness Reviews & Training
  • And other specialist consultants

@APACSOE

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