Back to SOE-zine

Software of Excellence customer satisfaction close to 100 percent

Excellent customer feedback has delivered Software of Excellence an overall score of 95.5% for Customer Satisfaction in the 2017 Australian Achiever Awards, in the Computer Systems, Software & Internet Services category.


Now into their 20th year, these awards are an independent, unbiased award system based on ratings from a business’s own customers. A top score like this one is an indication of a well-run business that regularly exceeds customer expectations.


The award system focuses on seven criteria, each scored separately. They are time related service; addressing client needs; care and attention; value; attitude; communication and overall perception. “Anything above 80 percent overall is regarded as exceptional, and reflects outstanding customer service,” says Australian Achiever Director Jody Harwood.


She adds, “This is an excellent result and shows that [SOE’s] customer service approach is of the highest standard.”


Although the customer references provided are anonymous, they clearly point to why SOE achieved such an excellent result.


“I would say they are actually the best team we have worked with, compared to other businesses, as they provide us with all the software and tools needed, alongside an outstanding service. I would rate them as one of the market leaders in the dental software industry,” says one customer.


Another supports this experience: “With Software of Excellence, you get exactly what you need with every call. Their database works to the book and there is a great deal of communication provided in their processes. They are always prompt to reply to any questions and let us know what’s happening. There hasn’t been an issue that they could not resolve – so far they have exceeded all my expectations.”


A third glowing testimonial adds: “Software of Excellence are a very progressive and up to date company as they are always updating software and keeping on top of our needs. They support not only their products, but also the people who are knowledgeable about their products. Their support of us helps us to grow our business.”


SOE Marketing Executive Calvin Leung says these results clearly show the benefits of the relationship the company has had with Fortune 500 Company Henry Schein over the past 10 years. “We have access to international expertise, products, technology and human resources which give us the edge over our competitors.


“Our drive to continually develop our products and remain at the forefront of the dental software industry is reflected in the excellent results in this year’s Achiever Awards. This motivates us to continue to be thought leaders in dental practice management software best practice.”


For more information, please contact Calvin Leung, or call +61 3 8872 5500 x544 (Australia) or +64 9 414 1220 x544 (NZ). For more information on the Australian Achiever Awards visit

Recent Blog Posts

What exactly is SEO and how can it be used to attract new patients to your practice?

Attracting new patients is a key priority for building a successful practice, but it is easy to overlook the value of existing patients.


There is no doubt that the internet has revolutionised the way in which consumers search for information, make purchases or choose a service, and this includes searching for dental treatments.

It wasn’t all that long ago that dental practices interacted with their patients in one of three ways - either face-to-face in the practice, over the phone or by letter.

There are many metrics that a practice can use to measure success, and patient retention and revenue from existing patients are two key ones.


  • Want to avoid unmanageable peaks at your front desk? Free up time to focus on customer service and higher-value tas… 1 day 22 hours ago
  • Attend our brand new Business Insight Seminar and discover the six key success factors that will enhance patient ou… 2 days 13 hours ago
  • Did you know that a 10% increase in practice revenue can have a 30% impact on a practice's bottom line? Visit… 3 days 29 min ago
  • Practices who chose to engage with Software of Excellence over the past 12 months, on average improved their chair-… 4 days 26 min ago
  • Want to create recall dates for multiple family members with a single click? Learn more about our OASiS My Money mo… 4 days 2 hours ago