When Conway House Dental Practice upgraded its dental practice management software, the latest features in EXACT V11 helped revolutionise their business. Principal Hardeep Basra, talks about how V11 has proved highly valuable for the practice.
My practice was no stranger to Software of Excellence’s EXACT software, having used the system for many years, and my team has always been very happy with it. I knew an upgrade to EXACT V11 was a natural step for us to take and I have not been disappointed - it has taken our practice to a new and much improved level. Over the past 12 months the entire practice has embraced all of the new functionality within V11, but for me it’s the automated recall system that has really done wonders for my business performance.
The automated recall system within EXACT V11 is amazing and has saved my reception staff an enormous amount of time, giving them the freedom to provide a more personal service to our patients. It has really improved front desk efficiency and gives me peace of mind, as previously I was always concerned that patients were missing recalls due to human error. Now this worry has gone as the automated system does not rely on any individual therefore removing the potential for mistakes. Recall Manager automatically sends recalls via email, text message or letter, tracking non-respondents and followingup if required using an alternative mode of communication. It facilitates better use of surgery time and gives an added financial benefit as it is a far cheaper and more effective way of communicating with our patients than manually generating letters or making phone calls.
For those patients who have booked appointments, EXACT is programmed to send appointment reminders 48-hours before the patient is due, asking them to cancel if they are unable to attend. These reminders have made a significant reduction to our FTAs and we are now able to fill any cancelled appointments from our short notice cancellation list, which is automatically generated from EXACT. Since the automated system has been in operation we have seen a definite increase in patients’ attendance.
The EXACT V11 software also includes a raft of innovative functions including imaging, 3D charting and animation tools that are proving valuable to both myself and my fellow practitioners. The system enables digital images and X-rays to be taken directly into the patient’s record, regardless of the image’s source. These images can be stored, retrieved and manipulated with a single click and are a great visual tool which I use to show my patients the current state of their oral health and help to explain their treatment options.
EXACT V11 has become an extremely important business tool for me and its reporting capability helps me to keep an eye on exactly how we are performing. The reports cover a range of different aspects of the business, from chairtime utilisation to detailed financial analysis, which have all really helped to improve efficiency throughout the business and subsequently increase revenue.
For any practice planning to upgrade to EXACT V11, I can honestly say that the process could not have been easier. Software of Excellence’s expert team did all the hard work, setting up the automated systems for us. I am really happy with EXACT V11 and I truly believe the practice has reaped the benefits of its continued improvements. I would never change from EXACT, I think it’s fantastic; it’s not just the automated recalls, it’s the ease of writing notes and the beautiful shortcuts that make my life so much easier. I have also found the support from Software of Excellence to be excellent. Nothing is too much trouble for them and they are always on hand to sort out any problems.