Software of Excellence Customers:

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Phone: 1300 889 668
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National Public Holidays

Software of Excellence Support will be closed on Australian National Public Holidays such as Christmas, ANZAC Day, Easter, etc. 

If the National Public Holiday falls on a Saturday or Sunday, emergency After Hours Support is unavailable.


Non-National Public Holidays

On non-National Public Holidays, Software of Excellence Support will provide Standard Hours of support


After Hours Support

After Hours 'Emergency Support Only' is defined as a System Down and excludes Digital Imaging support.

* WA After hours support, only limited Digital Imaging support is available. 

During 'Emergency Support Only', a fee of $150 (ex GST) per hour is chargeable for non-emergency support requests.


Excellence in Customer Service 

Software of Excellence achieved a Customer Satisfaction score of 95.5% whilst receiving a Highly Recommended Award in the 2017 Australian Achiever awards.

The independent, unbiased award system is obtained through ratings from a business's own customers, across criteria such as addressing client needs, value, communication and overall perception. 

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When you choose a software solution from Software of Excellence, you open the door to a wealth of practice management expertise.

We are dedicated to working with you every step of the way, from implementing your new software using our well proven implementation methodology, through to offering advice and training to help you get the most from your Software of Excellence solution.

Our highly trained support teams are focused on providing the best possible service. Using the latest technology and remote access tools, your support issues are resolved quickly and efficiently.

Our support teams have consistently exceeded customer expectations and ranked above industry standards:

  • All support calls are answered by a qualified support technician – not an answering machine
  • Over 80% of support calls are resolved during the first phone call
  • Over 90% of support calls are resolved within 24 hours
  • Over 98% of support calls are resolved within 1 week

Software of Excellence support package has been designed to meet your practice needs. These include immediate access to upgrades, unlimited support calls and useful tips and advice in our monthly newsletters.


  • As marketing for dental practices grows in influence, being able to track and measure its results has become vital… 17 hours 12 min ago
  • See how we can help your practice stay up-to-date with new technologies! 1 day 16 hours ago
  • Revenue is not the only important metric for defining success. See the other factors that are valuable to track:… 3 days 16 hours ago
  • This week our Business Insight Seminars hit New Zealand, as we present in Tauranga, Hamilton and Auckland South… 3 days 17 hours ago
  • Are you looking for a deeper dive into your marketing metrics? Pinpoint where your new patients are coming from:… 6 days 16 hours ago