Support

Software of Excellence Customers:

LoginCustomer Portal
Phone: 1300 889 668
Email EXACT Support: exact@softwareofexcellence.com
Email OASiS Support: oasis@softwareofexcellence.com
Email Dentrix Ascend Support: ascend@softwareofexcellence.com

 

 

National Public Holidays

Software of Excellence Support will be closed on Australian National Public Holidays such as Christmas, ANZAC Day, Easter, etc. 

If the National Public Holiday falls on a Saturday or Sunday, emergency After Hours Support is unavailable.

 

Non-National Public Holidays

On non-National Public Holidays, Software of Excellence Support will provide Standard Hours of support

 

After Hours Support

After Hours 'Emergency Support Only' is defined as a System Down and excludes Digital Imaging support.

* WA After hours support, only limited Digital Imaging support is available. 

During 'Emergency Support Only', a fee of $150 (ex GST) per hour is chargeable for non-emergency support requests.

 

Excellence in Customer Service 

Software of Excellence achieved a Customer Satisfaction score of 95.5% whilst receiving a Highly Recommended Award in the 2017 Australian Achiever awards.

The independent, unbiased award system is obtained through ratings from a business's own customers, across criteria such as addressing client needs, value, communication and overall perception. 

Click here to learn more...

 

When you choose a software solution from Software of Excellence, you open the door to a wealth of practice management expertise.

Our highly trained support teams are focused on providing the best possible service. Using the latest technology and remote access tools, your support issues are resolved quickly and efficiently.

 

Support includes:

  • Unlimited general & technical product support via telephone & email
  • Remote Access Support via the Internet
  • 24/7 Help Centre & Portal that includes access to a knowledge base and product update information
  • Software upgrades
  • Product and industry enhancements (i.e: HICAPS Link, Medicare CDBS, NHS) and more
  • An advanced ticket portal interface so you can easily submit questions directly to our support team (coming soon)

 

Support also includes access to:

  • Up to two Best Practice Health Checks per year
  • Ongoing Recall Effectiveness Reviews & Training
  • And other specialist consultants

@APACSOE

  • As one of the world’s leading dental software providers, we are the one to trust. See where we started:… https://t.co/SpePXBQrQ9 18 hours 12 min ago
  • Attend one of Henry Schein's Surgery Setup Events for expert advice and insight into opening your own practice… https://t.co/BENFx9VbFi 2 days 18 hours ago
  • "Word of mouth" no longer simply refers to verbal communication; it has extended to electronic media.… https://t.co/tkcUIQ1svs 2 days 18 hours ago
  • The average practice believes they need to boost new patient numbers by nearly 50% to grow. See our advice:… https://t.co/FTTv2N8GJ2 5 days 18 hours ago
  • Visit us at Stand 24 during Happy Hour, mention the phrase "BEST PRACTICE HEALTH CHECK" and receive a free gift… https://t.co/3I3RthsfrJ 1 week 17 hours ago