Software of Excellence Customers:
National Public Holidays
Software of Excellence Support will be closed on Australian National Public Holidays such as Christmas, ANZAC Day, Easter, etc.
If the National Public Holiday falls on a Saturday or Sunday, emergency After Hours Support is unavailable.
Non-National Public Holidays
On non-National Public Holidays, Software of Excellence Support will provide Standard Hours of support
After Hours Support
After Hours 'Emergency Support Only' is defined as a System Down and excludes Digital Imaging support.
* WA After hours support, only limited Digital Imaging support is available.
During 'Emergency Support Only', a fee of $150 (ex GST) per hour is chargeable for non-emergency support requests.
Excellence in Customer Service
Software of Excellence achieved a Customer Satisfaction score of 95.5% whilst receiving a Highly Recommended Award in the 2017 Australian Achiever awards.
The independent, unbiased award system is obtained through ratings from a business's own customers, across criteria such as addressing client needs, value, communication and overall perception.
When you choose a software solution from Software of Excellence, you open the door to a wealth of practice management expertise.
We are dedicated to working with you every step of the way, from implementing your new software using our well proven implementation methodology, through to offering advice and training to help you get the most from your Software of Excellence solution.
Our highly trained support teams are focused on providing the best possible service. Using the latest technology and remote access tools, your support issues are resolved quickly and efficiently.
Our support teams have consistently exceeded customer expectations and ranked above industry standards:
- All support calls are answered by a qualified support technician – not an answering machine
- Over 80% of support calls are resolved during the first phone call
- Over 90% of support calls are resolved within 24 hours
- Over 98% of support calls are resolved within 1 week
Software of Excellence support package has been designed to meet your practice needs. These include immediate access to upgrades, unlimited support calls and useful tips and advice in our monthly newsletters.